Director of Operations
Job Opportunity at bizjobz LLC

Posted on Jan 3

http://www.bizjobz.com    855-BIZ-JOBZ (249-5629)

Location: Boston, MA
Job Type: Full Time
Job ID: W4181372

For 20 years, our client has been a leader in the wireless infrastructure industry. Specializing in Distributed Antenna Systems (DAS) they are seeking a Director of Operations to manage all aspects of operations & maintenance for the service division.
  • The scope of work includes customer service, performance and systems monitoring, preventive maintenance, and administration.
  • This person supervises employees, a network of field service vendors, and a state-of-the-art operations center.
  • This is a customer-facing position that requires a self-starter with excellent interpersonal, presentation, and sales support skills. 
Main Responsibilities:
  • Sustain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
  • Establish strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; anticipating needs and problems to address them before they happen; choosing a course of action; defining objectives; evaluating outcomes.
  • Maintain staff by recruiting, selecting, orienting, and training employees.
  • In case of service affecting outages, assure the Ops team promptly makes direct contact with the customer affected, provide periodic updates to customer, and advise customer of resolution.
  • Manage facility access, including: establishing and maintaining effective and current access procedures for each facility; arranging access as needed for carriers and contractors in accordance with the prescribed procedure; installing and operating security and access control systems appropriate to the venue; and controlling and safeguarding all company equipment, materials, supplies, test equipment, keys, and codes.
  • Provide monthly reports to carriers (per carrier), documenting: (operations center activity, outages and response, preventive maintenance, manage DAS operations)
  • Provide monthly reports to facility (for all carriers), documenting: (operations center, outages and response, preventive maintenance, moves, adds, changes, Leasing (from leasing team)
  • Supervise, direct, and assist troubleshooting both in-house and that performed by local field service maintenance contractors, equipment vendors, and other resources as approved by the company. 24/7 or as needed.
  • B.S. in Electrical Engineering or related field, 10+ years of experience in a management role in the cellular wireless communications field; DAS experience preferred
  • Expert knowledge of fiber optic networks and distributed antenna systems including hands-on operational experience with installation and operation of DAS, antenna systems, and site support equipment including RF performance, and PIM testing
  • Understanding of IP networking, specialized diagnostic, monitoring, alarm management and reporting, trouble ticketing, and utility usage and billing software and systems
  • Ability to travel 30-40%
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