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Utility Collection Specialist
Job Opportunity at
Management Business Solutions, Inc.
Posted on Mar 21
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Management Business Solutions (MBS) is seeking a Collections Specialist for our client in Kalamazoo, Michigan. As a Collections Specialist, you will be engaging customers who need assistance with past due accounts. The Collections Specialist is responsible for collection calls and/or correspondence to coordinate payment arrangements on past due utility accounts. This position is accountable for reducing delinquency for customer accounts.
Conducts outbound calls in order to collect on accounts with past due balances
Obtain a reason for past due account and create a budget to bring account current and maintain that current status.
Document all calls and resolution efforts.
Set up payment inquires and provide solutions on accounts that are past due
Collaborates with leadership to achieve collections goal
Meet minimum personal goals while supporting team goals.
We’re looking for critical thinkers who go above and beyond in their customer service/collection savviness and provide outstanding service. If you possess the following experience and skills, you may be a good fit for this role:
Previous experience in debt collections, sales, call center, banking, mortgage, insurance
High School Diploma or equivalent
Excellent negotiation and communication skills – verbal, written, listening/verifying feedback
Positive customer service attitude with customer service experience required
Proficient in MS Office software applications such as Outlook, Excel, and Word.
Strong attention to detail and accuracy
A proven track record of being dedicated, dependable and an ability to work a flexible second shift schedule between 11am-9pm.
Understanding of regulations regarding debt collections, compliance and financial privacy including Fair Debt Collection Act and GLB a plus.
MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER
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